STA/NZQA
National Certificate in
First Line Management

(Level 4 - Unit Standards used)

See the Overview for this Certificate

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See an Overview for this Certificate

See public course dates
Feb-Jun
or
Jul-Dec


Brookfield's
Motivational Factors for Adult Learning:

Participation in learning is Voluntary

Self-worth is recognised

Facilitation is Collaborative

Needs to be dynamic with much Activity

Should cause a spirit of Critical Reflection

The objective is self-directed and empowered people


"Give a man a fish and you feed him for a day. Teach him to fish and you feed him for life"


 

 

This is STA's 'generic' programme. When working in-house for you we can select different units to fit your Organisation's actual needs

 

Drawn from Elective A  

 

 

 

 

 

 

Unit Standard

Content

Level

Credits

 

 (clicking on the unit number takes you to a pdf file of the detail of that Unit as produced by NZQA; you will need to use your 'back' button to return here)

 

 

unit

1983

 

Analyse Work Content and Identify Work Group Needs

 This module will enable Participants to: analyse work content and identify competence requirements in relation to work demands; use job analysis information to define workplace requirements for job descriptions and person specifications; and produce selection criteria for recruitment to their team.

 

level

4

credit

5

unit

18336

 

Demonstrate Team-Building Skills

 This Unit Standard will discuss the principles and processes of team-building in planning a workplace activity; analyse and evaluate team leadership and membership roles in the workplace; apply team-building principles and processes within the workplace; and review and evaluate workplace team-building processes.

 

level

4

credit

5

 

 

 

 

 

Drawn from Elective B

 

 

 

 

 

 

Unit Standard

Content

Level

Credits

 

 

 

 

unit

7452

 

Plan, Organise and Allocate Work to Achieve Objectives

In this module, we look at managing the objective setting process, work design and allocation, and the evaluation of work within the Participants area of responsibility.  

Participants are able to: set, agree and update work objectives with individuals and teams; plan work design and methods to achieve objectives; organise and allocate resources to achieve objectives; and evaluate implementation of work plans and methods against objectives and required outcomes.

 

level

5

credit

10

unit

8493

 

Lead Individuals and Teams

 Upon completion of this session, Participants will be able to: identify and utilise leadership and individual working styles; establish individual and team performance expectations and standards, provide leadership of individuals and teams; and enhance working relationships with colleagues and work associates.  This is achieved in a manner consistent with the organisation’s vision and values.

This module is designed for people who have, or seek, responsibility for leading individuals and teams to contribute to the development of the organisation.

level

5

credit

5

unit

9696

 

Apply Problem Solving Strategies

In this session, we will teach participants how to define and analyse workplace problems; evaluate solutions; and implement the solution.

 

level

4

credit

4

unit

9704

 

Manage Interpersonal Conflict

An important part of any Leaders Role is managing conflict within the team. In this session, we will: identify and clarify areas of interpersonal conflict; develop strategies to resolve conflict; implement resolution; and evaluate resolution.

 

level

4

credit

6

unit

9705

 

Give and Receive Feedback

This module will enable Participants to: plan and prepare for, give, and receive feedback.

Has particular relevance to Performance Review (appraisals), solving performance problems, coaching, disciplinary.

 

level

3

credit

3

unit

19796

 

Demonstrate Knowledge of Employment Law

Participants who compete this session will be able to:

describe the legal framework that governs the employment relationship; describe and distinguish between content and form of collective and individual employment agreements; and describe the resolution of employment relationship problems and the associated institutions and remedies available to support these processes.

 This topic is for anyone involved in carrying out employment relations roles and activities consistent with employment law.

 

level

4

credit

6

 clicking on the unit number takes you a pdf file of the detail of that Unit as produced by NZQA

Total Credits

 

44

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(Except where otherwise indicated)

Revised and updated 2006

 

Page updated 2nd September 2006


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