Testimonials
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Brookfield's
Motivational Factors for Adult Learning:
Participation in learning is Voluntary
Self-worth is recognisedFacilitation is Collaborative
Needs to be dynamic with much Activity
Should cause a spirit of Critical Reflection
The objective is self-directed and empowered people
"Give a man a fish and you feed him for a day. Teach him to fish and you feed him for life"
What
do our clients think of us?
In preparation for an NZQA Audit I conducted an email mini-survey of our current active clients, and asked them to comment on this question:
Item
1.1.2 in our Goals & Objectives section (QMS) says that we will:
“Deliver quality courses and maintain professional standards in the
delivery of those courses”
My email
simply asked - from the Client's viewpoint:
Are we doing that?
Well, here are some of the responses. Now, you will note that they are not named.
"Ah-Hah!" I hear you say: "They're not real!"
Here's
the challenge.
The day you give us a job to do, if you ask me, I can show you the
actual emails, and you can ring them if you like. Call my bluff. Can't
be fairer than that. (I don't want them bothered by people trying to
sell them stuff, that's all. That includes our competition !).
So here they are:
In-house
More than happy to help. We have used you for a number of different
training courses now, and we have generally had very favourable
evaluations from those who have attended. Content has met
expectations, subject matter covered has been in accordance with
course content, and those attending have felt that they have benefited
from attending. As far as your own actual delivery is concerned,
people have generally felt that you have "hit the right
note" in terms of understanding our culture and tailoring the
courses appropriately, and have used a good blend of humour and
seriousness in your delivery. - HR Manager, Media/Publishing
sector
Public course user
Both of the 2 staff that I have sent to your courses speak volumes
of the course content and also your manner in the delivery. Both staff
have returned to the workforce demonstrating increased knowledge and
awareness, especially of the legal obligations. Skills learnt in the
course are being demonstrated and implemented with a new level of
confidence and enthusiasm. - Plant Manager, FMCG
Government, In-house
Steve - I
have found the course/workshop you delivered to a group of (specialist
staff)
was of a very high quality.
You managed to adapt it to “our way” of thinking and our
workplace environment. The
course content was delivered in a very simple
manner whilst maintaining professional standards.
In-house
Our company engaged Steve to
facilitate our change preparation programme for our Shared Services
personnel. This programme is scheduled to continue
throughout this year and is designed to prepare our staff to
accept change that will inevitably occur as our business
evolves. To date the management team have found Steve to be
very adept at determining appropriate programme material and
professional in its delivery to our staff. - HR Manager,
Health Sector
In-house,
Australia
I'd be happy to recommend Staff Training Associates
as a high quality and effective training provider. My association with
STA has been over several years in different companies both in NZ
& Australia. I've found STA's key strengths in the following
areas:
Tailoring development initiatives to meet individual and business
needs.
High level of participant engagement during programs.
Facilitation skills using effective adult learning principles along
with
Accelerated learning principles.
STA have provided training for a range of employees from graduates to
senior managers and we will continue to work with them because they
deliver the results we expect and add value to our business. -
Learning & Development Manager, Food Sector.
In House
This is to record my satisfaction with
STA's courses. Steve Punter, the presenter, is an excellent presenter
with extensive knowledge of his subject matter. Steve has presented
several different courses for me over the years and all have been
excellent. The courses are always very professional and the
accompanying handouts/course manuals are very useful. In house course
evaluations have been excellent.
- HR Manager, Crown Research Institute
In
House
Kia ora ! As a customer I can advise that Stephen Punter has presented
on two occasions to a (specialist/ Government) leaders forum in the
Bay of Islands. These comments apply to his presentation:
The agreed areas of focus were targeted
The level of discussion and presentation was relevant to the audience
The agreed outcomes were achieved
Informal feedback from all staff was positive
(participants) have actively put some of the key points into practice
We would definitely get him back again
The level of Professionalism and Customer Focus by STA has been very
good
- Senior Management member, Government.
In House
I am pleased to say that Steve Punter of Staff Training Associates has
been, and is continuing to be of great assistance in the training of
myself and also our Team Leaders here at (client) Ltd. He presents his
courses in an easily understandable manner and is able to put over new
concepts and ideas very effectively. Steve relates well to his course
participants while maintaining a thoroughly professional approach; I
would recommend his courses to anyone wishing to further their
knowledge of people management.
- General Manager, Manufacturing
In house
Participant feedback
and my interaction with Steve Punter of STA in regards to the
presentation/delivery of the recent Train the Trainer Course was
complimentary to say the least, our employees felt that the course was
delivered in a professional yet hugely enjoyable manner. In
addition the changes which were made to shorten/adapt the course were
both beneficial and more relevant to both the Company and its
participants.
- HR/ Admin Manager, Sciences sector
In
house
We have contracted STA in the past to deliver training in basic Human
Resource Management subjects to managers and supervisors in the Hotel.
STA has always delivered well targeted courses that specifically
address the needs of the Hotel and the staff involved. Our own
internal appraisals of the training indicate that Steve is a
facilitator with a good feel for the humour and interests of the
group. All staff attending training delivered by STA have exhibited
increased understanding, ability and awareness in line with the
expected outcomes of the training.
- HR Manager, international hotel group
In house
(We) were looking around for a
person who could conduct Supervisor development training to a group of
personnel who were sceptical of the need for such training. We were
looking for a trainer that had suitable material to train and could
relate to the personnel being trained. I found Steve to be very
knowledgeable of current regulations as well as being aware of the
proposed changes. This was very useful to us and gained creditability
from the trainees (or course participants). The material
that STA provided was of a good standard with a combination
of: theory, case studies, and practical material. I noticed that
Steve could adapt his presentation style according to the recipient,
to ensure that the message or information transfer was as effective as
possible. Every so often some of the people on the course will recall
certain training aspects to add weight to their argument. I found
Steve to be helpful, professional and where possible he could modify
material to the client requirements. When we conduct further training
we will contact STA to see what is available, and he will be high on
our list of preferred training providers. - Operations Manager,
Marine Industry
In house
STA has
provided a team building programme over the last 12 months to a group
of people with widely varying qualifications, professions and
experience. The course
content was always relevant and supported by an excellent manual.
The presenter was very professional in terms of his technical
delivery, and also in handling some sensitive organisational issues
which came out during discussion. STA certainly delivered a quality
course and maintained professional standards in its delivery.
- HR Manager, Health Sector
In
house
In
house
We ran an extensive series of
workshops delivered by Steve Punter ranged at an audience from senior
lab staff in the junior supervisory levels to our managers. Steve
listened to what our needs were and customised his normal offering so
that it was relevant for our people. He took the time to understand
our work environment. On the one occasion where a workshop was not
particularly successful, he contacted me before I had had a chance to
contact him to discuss the feedback and what he needed to do
differently before we re-ran this particular session. I call that
professionalism.
- HR Manager, Health Sector
There!
If you need more convincing than this, then offer us some work
to do
J
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1991-2009 Staff Training Associates Ltd
(Except where otherwise indicated)
Revised and updated 2009
Page updated 1st August 2009