|
Title
|
Duration |
Jul |
Aug |
Sep |
Oct |
Nov/Dec |
|
National
Certificate in First Line Management
$3050+GST
|
7 days
one day per month
Public or in-house |
|
|
(1) 14/9 |
(2) 15/10 |
(3) 16/11
(4) 14/12 |
|
ABCs
of Business
Writing
$525+GST
|
one day
Public or In-house
|
|
21/8 |
|
|
30/11 |
|
Avoiding
the Personal Grievance
$525+GST
|
One day
Public or In-house
|
|
31/8 |
|
19/10 |
|
|
Basic Concepts
of
Team Leadership
/Supervision
transition to Leader, communications, motivation, disciplinary, conflict
$525+GST**
|
One day
Public or In-house
|
|
14/8 |
|
|
20/11 |
|
On-Job
Coaching Skills
$525+GST**
|
One day
Public or In-house
|
|
|
22/9 |
|
|
Creating
Key Performance Indicators
(KPI's)
$376+GST** |
morning half-day
with
breakfast! |
|
27/8
8am - 12.30pm |
|
12/10
8am - 12.30pm |
|
|
Customer
Service
$525+GST**
|
One day
Public or In-house
|
|
|
1/9 |
|
2/11 |
|
The People Skills of
Debt Recovery
$525+GST**
|
One day
Public or In-house
|
|
|
21/9 |
|
|
|
Exceptional
Secretary
$895.00+GST
|
2 days
Public or In-house
|
|
|
8-9/9 |
|
11-12/11 |
Frontline
Professionalism
(Receptionist training)
$445.00+GST
|
1 day
Public or In-house
|
|
13/8 |
|
1/10 |
8/12 |
|
Motivating
Myself
$525+GST**
|
One day
Public or In-house
|
|
|
|
16/10 |
|
|
Quality
Management
(and Audits)
US8085
$720+GST**
Includes
Assessment
|
1.5 days
Public or In-house
|
|
6-7/8 |
|
|
|
|
Stress
Management
$525+GST
|
1
day
Public or In-house
|
30/7 |
|
10/9 |
|
20/11 |
|
Team Leader
Series, Stage 1
leader
role, communication, practical leadership
goal
setting, motivation, disciplinary and termination
time
management, active supervision, problem solving
$1375+GST**
|
3 days
Public or In-house
|
|
17-19/8 |
|
28-10/10 |
|
|
Team Leader
Series, Stage 2
on-job
coaching, running meetings
team
dynamics, delegation,
performance
management & review
$950+GST**
|
2 days
Public or In-house
|
29-30/6 |
|
28-29/9 |
|
25-26/11 |
|
Team Leader
Series, Stage 3
Managing
change, Conflict, Work Analysis, Stress
$525+GST**
|
1 day
Public or In-house
|
1/7 |
|
30/9 |
|
27/11 |
|
Time
Management
$525+GST**
|
1 day
Public or In-house
|
31/7 |
|
11/9 |
12/10 |
23/11 |
|
Train
the
Trainer
$1375+GST**
|
3 days
Public or In-house
|
22-24/7 |
|
6-9/9 |
|
11-13/11 |
|
Workplace
Assessment
(Unit Standard 4098
and 11281)
$950+GST**
|
2 days
Public or in-house
|
6-7/7 |
27-28/8 |
|
|
7-8/12 |