MODULE 4

9.00 - 10.20       Welcome & Intro
                          Open Forum on training
                          On-Job Coaching Models
10.20 - 10.35     Morning Tea
10.35 - 12.00     Session design
                          Task Breakdown
12.00 - 12.45     Lunch
12.45 - 3.00       Group Practicals
3.00 - 3.20         Afternoon Tea
3.20 - 4.30         Meeting Skills

EMPHASIS ON
PRACTICAL APPLICATION OF THEORY,
IN PARTICIPANT'S OWN
WORK-PLACE
REALITY

FORMAT:
WORKGROUPS,
CASE STUDY
VIDEO EXAMPLES
OPEN DISCUSSION
FORMAL PRESENTATION

MODULE 5

9.00 - 10.20    Delegation
10.20 - 10.35  Morning Tea
10.35 - 12.00  Cost Control
12.00 - 12.45  Lunch
12.45 - 3.00    Team Dynamics
                       Case Study
3.00 - 3.20      Afternoon Tea
3.20 - 4.30      Rules for Teambuilding

MODULE 6

9.00 - 10.20    Monitoring staff performance
10.20 - 10.35  Morning Tea
10.35 - 12.00  Performance Feedback
12.00 - 12.45  Lunch
12.45 - 3.00    Performance Problem Solving
3.00 - 3.20      Afternoon Tea
3.20 - 4.30      Interview Practicals
4.30                Summary & Close

DETAILED MANUAL
'U' - SHAPED SEATING

COURSE PRESENTERS ALL HAVE LINE-MANAGEMENT BACKGROUNDS AND ARE EXPERIENCED IN GROUP PARTICIPATORY WORKSHOPS