INBENCH

 

 

Total Company Measures

Company wide

No.

List of measures

Productivity

Financial

11.1.1

% of workforce employed in overhead vs. operative functions (full-time equivalent employees)

%

11.1.2

% of man days spent in training

%

11.1.3

% of man days lost (for any reason excluding statutory holiday)

%

11.1.4

% of workforce new to the company in the last 12 months (full-time equivalent employees)

%

11.1.5

Sales & Marketing cost as a % of total fixed network turnover

%

11.1.6

R&D cost as a % of total fixed network turnover

%

Overhead is defined as staff in the managing and running of the business as a whole and as distinct from those involved in day to day running of the network.

R&D is pure research and development, and does not include specific product and development

(however, this should be linked to the company's own definition of R&D and a definition should be provided by each member so that a comparison can be made)

These figures are on a total company basis; I.e. if the operator distinguishes between the network and the service provisioning

in their company organisation, this distinction should not be used for the purposes of these measures.

However, they exclude international operations.

Total number of measures for Total Company

6

Copyright Analysys 1999