Service - Basic Rate ISDN |
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Customer service |
No. |
List of measures |
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Provision & Installation |
Ongoing |
7.1.1a |
Average time from order to complete installation (calendar days) (new
installations) |
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D |
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7.1.1b |
Average time from order to complete installation (calendar days)
(reconnections) |
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D |
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7.1.2 |
% of orders completed within 5 days |
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% |
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7.1.3 |
% installations faulty within 30 days of installation |
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% |
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7.1.4 |
Number of faults per 56kbps/64kbps channel p.a. |
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# |
7.1.5 |
Average time from fault report to fault clear (working hours) |
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H |
7.1.6 |
% of faults cleared within 1 day |
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% |
7.1.7 |
% of faults reported again within 30 days of first fault (repeat faults) |
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% |
7.1.8 |
Bill complaints per line p.a. |
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# |
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Productivity |
No. |
List of measures |
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Provision & Installation |
Ongoing |
7.2.1 |
Number of lines installed per man year (56kbps/64kbps channel equivalents) |
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# |
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7.2.2 |
Number of successful repairs per man year |
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# |
7.2.3 |
% of all lines falling in this service category (56kbps/64kbps channel
equivalents) |
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% |
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All figures national average for lines installed /
lines in service for a 12 month period |
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All figures include network terminating equipment. |
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For the purpose of this measure, a 56kbps channel is
treated as equal to a 64kbps channel, as a customer would not receive fractions of
channels. |
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A 'fault' follows OFTEL's definition: 'A Customer
Reported Fault' is defined as a customer report of the inability of an item to |
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perform a required function resulting in an impaired
service excluding that inability due to preventative maintenance. |
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Total number of measures for Service - ISDN Basic |
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11 |
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